Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Show All Answers
All residential properties are billed quarterly for the following:
Water, sewer, stormwater utility fee ($16.50 per quarter), recycling ($13.50 per quarter), and street lighting ($7.56 per quarter).
The residential sewer charge includes a per quarter base charge plus winter quarter (or less) flow charge.
An average residence uses approximately 20,000 gallons of water during the winter quarter, resulting in an "average" sewer bill of $81.48.
Complete an online form:
Or call utility billing at 763-494-6330 during business hours, Monday through Friday, 8 a.m. to 4:30 p.m.
Possible reasons water use is higher:
Find tips online for conserving water.
Note: ppm=parts per million, psi=pressure per square inch
View the most recent water quality report (PDF)
There are two ways to access the MG Bill Pay system:
Invoice Cloud is the web-based platform for MG Bill Pay, the City's electronic utility billing and payment system.
There are three simple steps:
You may pay by credit or debit card, Venmo, Paypal or you may issue an electronic check from your bank checking account.
The city accepts the following credit cards: Visa, Master Card, Discover, and American Express.
There are no sign-up costs or transaction fees.
It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any time, and reduces paper use.
You can continue to receive a paper bill, but if you elect to go paperless, you can always print out a copy of the bill if needed.
Paying online with a credit/debit card or electronic check saves time, gives you the flexibility to pay how and when desired, and saves money (no more stamps, paper checks, or envelopes). If you choose to register (optional), MG Bill Pay will store your information for future use.
To login the first time you use the system you will need your 18 digit account number, this number can be found on your utility bill.
The MG Bill Pay "locate your bill" screen gives you instructions regarding the required information to register an account. Once you have registered, you will only need your email address and password to log in.
You can pay current and past-due bills.
Registration is not required for one time payments. One time payments require that you enter your payment information each time you make a payment.
Registration is required to save your payment information for future, to access your account history, and to automatically receive bills by email.
By registering, you have access to all of the features available within the electronic bill pay system.
Some features include the ability to view current and previous bills, payment dates, update your profile information, access the online customer service system, go paperless, schedule payments for specific dates, and sign up for AutoPay. You also avoid having to enter your payment information each time you pay a bill.
To complete the online payment process, you will need an email address so that the system can deliver your payment confirmation.
If you do not have an email address you can call 763-494-6330 and choose option 1 to make a payment using the automated phone payment system, or mail your check in.
To complete the online payment process yourself, you will need an email address so that the system can deliver your payment confirmation. If you do not have an email address, you can obtain a free email account from Yahoo or Gmail.
Simply log in to your account on MG Bill Pay online and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to contact utility billing and have them change it for you.
Under "How would you like to pay" click on the drop-down box and choose EFT Check.
Yes, you will receive a confirmation email.
Click on "Forgotten Password?" on the login screen. You will need your account number and email address to retrieve your password. If you're unable to locate this information, you may contact utility billing during business hours. After your identity is verified, the information will be provided.
There are two ways that payment responsibilities can be shared. If the other payer is part of your household, you may choose to share your login information with that individual.
In a situation where personal financial data is not shared, you may forward your email notification to the individual, who will then click on the "View or Pay Now" button and elect to make a one-time payment. The payer will need to enter their name, email address, mailing address, and payment information. They will receive the payment confirmation and you can verify their payment by viewing the invoices in your account.
Your bill can be paid in any of the following ways:
After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for an electronic check. You will also receive a confirmation email after your transaction is submitted.
If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. You may need to contact Utility Billing in order to pay again.
Yes, you may use one payment method for part of the transaction and another payment method for other parts of the transaction
An authorization is issued immediately, however, it takes 48 hours for the money to be transferred.
EFT transactions typically take 48 to 72 hours to settle.
Going paperless is a two-step process, after receiving the paperless registration email, you must click the Confirm button in the email to complete the process. If you prefer not to go paperless, simply do not complete registration (by clicking confirm). You will get one reminder email, but if you don't complete the registration at that time, the paperless enrollment will be canceled. You may also go to Paperless Options in your account profile and click "cancel registration."
No, your current bank account will work fine. So many payments are made electronically now that banks are already prepared for online payments. However, if you have arranged through your bank to automatically pay your bill, you need to contact your bank and discontinue the automated payment, otherwise, you may pay your bill twice.
If you are registered, the only information you need to have available to complete a payment transaction is your email address and password. If you make a one-time payment, then you will also need your bank account or credit card information, and your account number.
You can make payments or review your account 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least a few days before the due date to allow for processing time.
Yes, although technically your debit card will be processed like a credit card and you will not be asked to enter a Personal Identification Number.
Log in to your account and select "View paid or closed invoices." If you are a registered customer, you will receive an email notification.
Yes, each bill is available in PDF and HTML format. Electronic storage is recommended to reduce paper use.
If you elect to opt into autopay, it means that your bills will be paid automatically on their due dates using your default credit card or bank account.
Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into AutoPay.
Scheduled payments are scheduled individually by you for each bill on your specified date. You can set up a future payment at any time prior to the bill due date.
Call us at 763-494-6330, M - F 8:00 a.m. - 4:30 p.m. or email utility billing
Please visit the Minnesota Department of Agriculture emerald ash borer map to view the most up-to-date information on confirmed locations within Maple Grove.
Homeowners can view helpful ash tree identification information (images and characteristics) on the Minnesota Department of Agriculture website.
Research shows that EAB can have a one to two-year life cycle. Adults begin emerging in mid to late May, with peak emergence in late June. Females will begin laying eggs about two weeks after emerging. Eggs hatch one to 2 weeks and bore themselves through the bark and between the bark and wood, where nutrient levels are high. The larvae feed under the bark for several weeks, typically from late July through October. The larvae reach full size of 1 to 1.25 inches long. It is very rare that an adult EAB will be sighted. Therefore, we encourage residents to look for signs and damage rather than the actual beetle itself.
Signs can include D-shaped exit holes in the bark, vertical cracks or splits in the bark, and suckers growing on the tree trunk. One of the most noticeable signs is woodpecker damage. Winter is an optimal time for viewing infestation and then determining the next steps for spring. A chart with photos showing the different types of tree bark damage.
Trees on private property are the responsibility of the property owner. If you suspect or have confirmed an EAB infestation, please contact the City of Maple Grove's Engineering Department at 763-494-6350.
City Code requires infested or diseased tree(s) to be removed or effectively treated to prevent the possible spread of EAB.
Treatment can only be done if the infestation is in the early stage or as a preventative measure. Typically a tree that has EAB will need to be treated on an annual basis for the remainder of the tree's life. Most often, any treatment options or preventive applications must be done in the spring. If you decide to treat your infected tree or have questions about treatment, please contact Kelly via email or at 763-494-6365.
The best time of year to remove an EAB-infested tree is between October 1 and May 1, since this is the period when EABs are generally considered dormant.
If a resident chooses to remove the EAB-infested trees themselves, they must do so in a safe manner. Please note that it is against the law to move entire ash trees, firewood from hardwood trees, limbs, branches, ash logs, untreated ash lumber, uncomposted ash chips, and uncomposted ash bark chips greater than 1 inch in two dimensions out of EAB-quarantined counties. Map of quarantined counties in Minnesota.
The City of Maple Grove has been preparing for the arrival of EAB for several years. In 2013, the city established a Tree Inventory Program as the foresight to the potential problems our urban forest could possibly come to expect from invasive pests, not just the Emerald Ash Borer. Through this program, numerous volunteers have donated hundreds of hours to identifying and inventorying the types, sizes, and conditions of more than 30,000 trees on residential and business properties. In 2015, city staff began working on a management plan to minimize the spread of EAB once it was discovered in neighboring cities. In 2016, the city adopted the Emerald Ash Borer Management Plan that established guidelines to minimize the effects of EAB by treating or removing infested trees. In 2017, the City Council adopted an amended Shade Tree Ordinance that addresses the mitigation of EAB.
The City of Maple Grove will continue to educate residents about EAB and what it will do to a community. The city newsletter, website (maplegrovemn.gov), social media (Facebook/Twitter), and letters to residents are the primary communication pieces for outreach.
City staff will also continue to work with the Minnesota Department of Agriculture, attend forum discussions on EAB, and work with neighboring communities to make sure that the EAB Management Plan being implemented makes sense for the city and its residents.
Yes, special assessments may be used to recover the cost of the following services:
CO detectors are the only way to detect dangerous levels of CO in your home. Ideally, you should have one CO detector for every level of your home. Ensure that a detector is placed near sleeping areas.
No, the North Metro Range does not offer handgun rentals or ammunition sales.
This is a family-friendly gun range, and guests between the ages of 12 and 17 are welcome if accompanied by a parent or guardian. No one under the age of 12 is allowed on the range.
Yes. Bullet velocity must not exceed 4,000 feet (1,200 meters) per second.
$18 for one person for 45 minutes and $29 for two people for 60 minutes
We welcome shooting leagues or clubs and will work with you to accommodate any schedule. We require a two-hour minimum range rental for groups wishing to schedule outside of the general open public hours. Please contact us for more information.
No. Residents have the choice to participate or not in organics service.
Each garbage hauler has the choice of whether to charge an additional fee or to allow residents to opt-out. Residents may switch to a different hauler that only charges if the service is used.
This is a choice made by individual garbage haulers. If a hauler does not give a choice to opt-out, residents may choose to switch to a garbage hauler that offers that option.
Ace Solid Waste, Inc.763-427-3110
Curbside Waste, Inc.763-504-2872
Randy's Environmental Services763-972-3335
Hennepin County requires cities to offer organics recycling in order to continue receiving funding. Consequently, the City of Maple Grove requires haulers to offer the service in order to maintain their refuse haulers license in the city.
Hennepin County and the City of Maple Grove are not charging garbage haulers, but haulers are required to offer organics pickup. The haulers decide how to capture the cost of providing that service. Increased participation in the service decreases the cost to participate.
This decision is made by individual haulers. If your garbage hauler chooses to charge you regardless of whether you participate in their organics service or not, you may switch to a hauler that allows you to opt-out.
Licensed refuse haulers in Maple Grove that do not charge an additional fee for organics unless residents choose to participate:
For more information, see the first tab on Hennepin County's organics webpage.
Your organics must be bagged before you place them in your organics cart. Acceptable bags generally include BPI-certified compostable plastic bags. Some programs also allow you to use Kraft paper bags.
BPI-certified compostable plastic bags may be provided by your hauler, or they can be purchased at most retail stores, grocery stores, or online. If you are purchasing your own, you may want to try different brands to find what works for you - they will all perform differently.
Check with your hauler to see what items need to be bagged for your program. Some programs allow you to put larger items like pizza boxes from delivery and paper egg cartons into your cart without being bagged.
Stormwater is water from rain or melted snow or ice that doesn't soak into the ground because of impervious surfaces such as rooftops, driveways, parking lots and roads.
Stormwater flows into storm drains and through pipes underground into nearby surface ponds before ending up in lakes and other natural water sources. Maple Grove has 335 miles of stormwater pipes leading to 1,500 surface ponds that are regularly maintained.
Stormwater is not always clean, but it is cleaned and treated by ponds before it goes to lakes and streams. When stormwater makes its way to ponds from homes, parking lots, and roads, it takes sediment, fertilizers, pesticides, trash, and other pollutants with it.
Stormwater that is cleaned eventually flows to lakes and other natural sources. However, polluted stormwater in ponds can create a pollutant buildup, resulting in less water stored. Though the city's storm system is designed to prevent flooding, the pollutant buildup and the pond holding less water can cause flooding in nearby neighborhoods and communities. In addition, stormwater can negatively affect the quality of drinking water, destroy wildlife habitat, and cause increased erosion.
Yes, but it is costly.Sediment and other pollutants need to be removed from the water by ponds before draining into lakes and streams. The Minnesota Pollution Control Agency requires cities to maintain their storm system so water going into natural resources like lakes and rivers is clean before entering.
As previously mentioned, maintenance of stormwater ponds is expensive. The sediment removal and cleaning process involved requires periodic dredging of ponds, and based upon the age of the city's system, state permits currently require ongoing monitoring and maintenance. In addition, the city's storm system and its storm drains need to be repaired and replaced regularly.
The monthly utility fee for stormwater ranges from city to city. Based upon Maple Grove's anticipated budget for city operations and maintenance, the fee is estimated at $5.50 per month for a residential home. Commercial, industrial, and institutional properties will be calculated based on the amount of impervious surface located on that property.
Yes, most cities in the metropolitan area have a stormwater utility fee. Neighboring cities such as Plymouth and Brooklyn Park have stormwater utlity fees of $7.34 and $5.39 per month, respectively. In total, there are 204 cities in the state of Minnesota that have this utility fee, creating a median rate of $6.29 per month for a residential property.
This utility fee will be added to residents' normal quarterly utility bill. The fee will be shown as a line item on the bill.
The city will initiate this fee in the first quarter of 2022. Residents need not take any action as the fee will appear on their normal utility bill.
Beginning mid-July, performances are:
Performances are free.
For cancellations due to weather, call the weather line at 763-494-5959 or on check on Facebook.
Town Green is between the new Maple Grove Library and the Government Center, located at:7991 Main StreetMaple Grove, MN 55369
It is approximately 1 ½ miles from I-94. Get directions to the Town Green.
There is free parking available on Main Street in the upper level of the library parking ramp, at the Community Center lots, and most evenings at the Government Center.
The Town Green is open from 6 a.m. to 11 p.m. The restrooms will be open when performances are scheduled.
For performances, you might want to bring a lawn chair or blanket. There is also a terraced wall that seats 300 in the bandshell area. There are Adirondack chairs on the point to relax and enjoy the view. This site is fully handicapped accessible. Café tables and chairs are also available for use when the Town Green is open.
There will be concessions for sale during performance times. Concession items include:
You are welcome to bring in a picnic, cooler, or takeout containers. Sorry, no grills are allowed or available on site. The Town Green is walking distance to many restaurants, including ice cream and coffee shops. No alcohol or smoking is allowed on site.
Current rates for residential and commercial utility billing accounts can be found online on the Current Water & Sewer Rate FAQs page.
Single family sewer charges are based upon water consumption during the winter months. To calculate sewer use, the city reads your water meter during the winter months to determine a quarterly average. If a customer's current actual water use is less than the winter average, then the sewer charge is based on actual water consumption.
Complete an online start service or stop service form or call utility billing during business hours, Monday through Friday, 8 a.m. to 4:30 p.m. at 763-494-6330.
The city does not turn off the water when someone moves out. City staff will obtain a meter reading on your move out date and send you a final bill. To let utility billing know you are moving out complete a stop service form or call utility billing 763-494-6330.
Call utility billing at 763-494-6330 or email utility billing.
A water bill is considered a lien against the property. Your real estate agent and/or title company should inform you of any outstanding water bills during the purchasing process, or you can call us at 763-494-6330 for that information. If these remedies do not work, the bill must be paid by the current homeowner.
Water bills are based on how much water is used. Watering the lawn or garden will increase usage, as will the addition of occupants in the home. Leaks can also lead to an increase in your water bill.
If your bill is higher than usual or you have any questions about your bill, call us at 763-494-6330 or email utility billing.
It's possible your water meter's remote data device may have stopped transmitting, or your water usage may have been flagged as unusually high or very low for your property.
If your billing statement reads "estimate" next to the water consumption reading, you should contact us at 763-494-6330 to determine the cause of the estimate.
Call during business hours, Monday through Friday, 8 am to 4:30 pm at 763-494-6330 or email utility billing.
In your email please describe why you want to be contacted and provide your account number, in addition to your email and phone number where you can be reached during business hours.
To reduce direct contact with others, the CDC encourages you to vote by mail. All Minnesota voters are eligible to vote by mail.
Yes, if you must.
In Maple Grove, you always have two options for voting in person. The first is to vote in person seven days prior to the November 3 General Election Day at the Maple Grove Government Center. You will have some direct contact with election judges, but you may have contact with fewer people overall.
Secondly, you can vote in person on Election Day. This option may have the greatest potential for direct contact with others; please be aware that wait times may be longer than usual.
Yes, polling places will be open on Election Day.
Personal protection items for election judges will be available, and parameters for social distancing for voters will be in place. We are training election judges on procedures for frequent disinfecting of voting surfaces and equipment. We will offer you hand sanitizer when you arrive at the polling place.
Voting by mail is very easy. You can apply online for a ballot, and it will be mailed to you. Read the instructions that come with your ballot carefully.
Non-registered voters will need a witness when they vote and complete their ballot. The witness can be either a registered Minnesota voter or a notary. They must sign the statement on the signature envelope and provide a Minnesota residential address or affix a notary stamp.
Mail the ballot and forms back right away after you finish. Absentee ballots must be postmarked on or before Election Day.
The CDC says that coronavirus transmission from mail is unlikely. However, they recommend washing your hands after collecting mail from a post office or home mailbox.
Each and every ballot we receive must be inspected closely by two election officials for the following:
Your ballot application and signature envelopes are kept on file for 22 months in case any questions or concerns arise that need to be investigated.
You can confirm we have received and counted your ballot using the online tracking tool. By law, we count every properly returned ballot we receive.
We strongly encourage you to return your ballot no later than 10 days before Election Day-and that means we physically have your ballot in hand. Return your ballot by mail using the pre-paid postage envelope. You can also send it by package delivery services, such as FedEx or UPS, or drop it off in person.
For the state general election, absentee ballots must be postmarked on or before Election Day (November 3, 2020) and received by November 10, 2020.
Due to COVID-19, voters are encouraged to return their ballot by mail. If necessary, voters may return their ballot to our office in the Maple Grove Government Center, 12800 Arbor Lakes Parkway. The deadline to drop off in person is 3 p.m. on Election Day.
Yes. You can drop off ballots for up to three other voters. You will need to show identification with your name and signature when returning a ballot for someone else.
Yes. For the 2020 state general election, absentee ballots must be postmarked on or before election day (November 3, 2020) and received by November 10, 2020. To be safe, we recommend you return your ballot in the mail no later than 10 days before Election Day.
No, you cannot! Bring your ballot to our office in the Maple Grove Government Center, 12800 Arbor Lakes Parkway. The deadline to drop off in person is 3 p.m. on Election Day.