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It's possible your water meter's remote data device may have stopped transmitting, or your water usage may have been flagged as unusually high or very low for your property.
If your billing statement reads "estimate" next to the water consumption reading, you should contact us at 763-494-6330 to determine the cause of the estimate.
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Current rates for residential and commercial utility billing accounts can be found online on the Current Water & Sewer Rate FAQs page.
Single family sewer charges are based upon water consumption during the winter months. To calculate sewer use, the city reads your water meter during the winter months to determine a quarterly average. If a customer's current actual water use is less than the winter average, then the sewer charge is based on actual water consumption.
Complete an online start service or stop service form or call utility billing during business hours, Monday through Friday, 8 a.m. to 4:30 p.m. at 763-494-6330.
The city does not turn off the water when someone moves out. City staff will obtain a meter reading on your move out date and send you a final bill. To let utility billing know you are moving out complete a stop service form or call utility billing 763-494-6330.
Call utility billing at 763-494-6330 or email utility billing.
A water bill is considered a lien against the property. Your real estate agent and/or title company should inform you of any outstanding water bills during the purchasing process, or you can call us at 763-494-6330 for that information. If these remedies do not work, the bill must be paid by the current homeowner.
Water bills are based on how much water is used. Watering the lawn or garden will increase usage, as will the addition of occupants in the home. Leaks can also lead to an increase in your water bill.
If your bill is higher than usual or you have any questions about your bill, call us at 763-494-6330 or email utility billing.
Call during business hours, Monday through Friday, 8 am to 4:30 pm at 763-494-6330 or email utility billing.
In your email please describe why you want to be contacted and provide your account number, in addition to your email and phone number where you can be reached during business hours.